Returns & Refunds Policy

Returns

We do not accept returns or exchanges for products purchased from Naked Blends.

Because our products include handmade soaps, skincare, haircare, and other personal-use products, we cannot accept products that have been returned or opened for resale.

Please do not send a purchase back to us without contacting us first.

We do not accept returns for:

  • Change of mind or no longer wanting the product
  • Ordering the wrong product, scent, or quantity
  • Personal preference regarding scent, color, appearance, or texture
  • Products that have been opened or used

If you have an issue with your order, please contact us so we can review the situation and determine whether a refund or other resolution may be appropriate.

Order Processing & Delivery

We ship orders on the next business day.

Orders placed Monday through Friday are shipped the following business morning.

Orders placed on Saturday or Sunday are shipped on Monday.

Business days do not include weekends or holidays.

Once your order has shipped, you will receive an email with tracking information.

Estimated total time from order to delivery: 2–5 business days.

These are estimates and are not guaranteed delivery times. Delivery may take longer due to holidays, severe weather, carrier delays, or other circumstances outside of our control.

Once your order has been shipped, you will receive tracking information.

To learn more, see our Shipping Policy page.

Damaged Items

Please inspect your package as soon as possible after delivery.

If an item was damaged during shipping, please contact us within 24 hours of delivery and provide:

  • Your order number or other proof of purchase
  • A clear photo of the damaged product
  • A clear photo of the shipping package, including any visible damage
  • Any other information we may need to evaluate the damage

Please keep the original packaging until we have reviewed your claim.

We will review the information provided and notify you by email whether your claim is approved.

If approved, we will issue a refund for the purchase price of the damaged item. Original shipping charges are not refundable.

Incorrect or Missing Items

If you receive an item that is different from what you ordered, or an item is missing from your order, please contact us as soon as possible.

Please provide your order number and a description of the issue. We may request photos of the items received and the packaging so that we can investigate the order.

If we confirm that an item was incorrectly shipped or missing, we will work with you to resolve the issue.

Product Issues

Our products are handmade in small batches. Because of this, slight variations in color, shape, size, texture, and appearance may occur from one batch to another. These variations are normal characteristics of handmade products and are not considered defects.

If you believe you received a defective or otherwise substantially incorrect product, please contact us as soon as possible after delivery. Include your order number, a description of the issue, and clear photos when applicable.

We will review the situation and determine whether a refund or other resolution is appropriate.

Refunds

If your refund is approved, the refund will be issued to the original payment method whenever possible.

Refunds are for the purchase price of the affected product and do not include original shipping charges unless otherwise determined by Naked Blends.

Please allow your payment provider or financial institution additional processing time after we issue the refund. The amount of time required for the refund to appear in your account varies by payment method and financial institution.

Late or Missing Refunds

If an approved refund has not appeared after the expected processing time:

  1. Check your bank or credit card account again.
  2. Contact your bank, credit card company or payment provider, as processing times can vary.

If you have completed these steps and still cannot locate your refund, please contact us by replying to your order confirmation email.

Exchanges

We do not accept exchanges.

If you received a damaged, incorrect, missing, or substantially defective item, please contact us so we can review the issue and determine whether a refund or other resolution is appropriate.

Personal Sensitivities and Allergies

Please review the complete ingredient list provided with each product before purchasing.

Naked Blends cannot guarantee that a product will be suitable for every individual. If you have a known allergy or sensitivity to an ingredient, please do not purchase or use a product containing that ingredient.

If you experience an unexpected reaction after using a product, discontinue use and seek appropriate medical advice if needed.

Contact Us

If you have a question or concern about an order, please contact us by replying to your order confirmation email and include your order number whenever possible.

We are happy to review order issues and will do our best to help resolve them.